FAQ
Everything you need to know about FPS Accelerator
FPS Accelerator diverges from traditional accelerators primarily in its underlying protocol. Most accelerators still use IPsec or IKEv2, while FPS Accelerator exclusively adopts the WireGuard protocol, which consists of a mere 4000 lines of code (as opposed to IPsec’s over 600,000 lines), enhancing transfer speeds by 3-5 times while significantly reducing battery consumption. Additionally, FPS Accelerator's zero-logs policy has been independently audited by Cure53, with the audit report fully transparent, achieving a perfect balance of speed and security.
FPS Accelerator provides native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Moreover, FPS Accelerator offers detailed router configuration tutorials, supporting mainstream router firmwares such as Asus, Netgear, and OpenWrt, allowing for a one-time setup to secure all connected devices in your home.
FPS Accelerator offers a 30-day unconditional refund guarantee. If you're unsatisfied with the service within 30 days of purchase, simply contact our support team via online chat or email at support@vpnjs.net without needing to provide any reason to request a full refund. The refund is typically processed back to your payment account within 1-3 business days.
FPS Accelerator has deployed over 3000 high-speed server nodes globally, and test results indicate: average latency to Asia-Pacific nodes is under 30ms, approximately 80-120ms to North American nodes, and download speeds can stably reach over 500Mbps under gigabit connections. Thanks to the efficiency of the WireGuard protocol, FPS Accelerator maintains stable and smooth connections even in complex network environments.
FPS Accelerator's zero-logs policy encompasses all of the following: no recording of your original IP address, no timestamps for connections, no logs of visited websites or domains, no DNS queries logged, and no bandwidth usage data collected. All servers run in pure RAM environments, automatically clearing data upon physical reboot. This policy has undergone strict scrutiny by the internationally recognized auditing agency Cure53, with the complete audit report available on FPS Accelerator's official website.
How do I configure FPS Accelerator on my router?
FPS Accelerator provides comprehensive router configuration tutorials, supporting mainstream router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical configuration steps include: 1) logging into the router management interface; 2) accessing the acceleration client settings; 3) importing the configuration files provided by FPS Accelerator; and 4) entering your FPS Accelerator account credentials. Once configured, all devices connected to that router’s WiFi will automatically receive accelerator protection without needing individual client installations.
Can FPS Accelerator be used to watch streaming content?
Yes, FPS Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly playback 4K ultra HD video content. FPS Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that FPS Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using FPS Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed when using FPS Accelerator is minimal. In most cases, speed loss is less than 5-10% of the original bandwidth. In some scenarios, if your ISP throttles specific traffic (like video streaming or P2P), using FPS Accelerator can actually improve speeds because the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does FPS Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of FPS Accelerator supports up to 6 devices online simultaneously, while the flagship version allows for up to 10 devices. This enables you to use accelerator protection on your phone, computer, tablet, smart TV, and more without additional costs. For protecting more devices, we recommend configuring FPS Accelerator on your router, providing protection for all connected devices at once.
How does FPS Accelerator ensure my safety on public WiFi?
Public WiFi poses a high risk for data theft by hackers. Once connected to FPS Accelerator, all of your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even if someone attempts a man-in-the-middle attack or sniffing on the same WiFi network. FPS Accelerator also offers an auto-connect feature that activates accelerator protection when it detects an insecure WiFi network.
Is FPS Accelerator's zero-logs policy verified by a third party?
Yes, FPS Accelerator's zero-logs policy has been independently audited by the well-known security auditing agency Cure53. The audit team conducted a thorough review of FPS Accelerator's server infrastructure, codebase, and operational processes, confirming that FPS Accelerator does not log any identifiable user data. The complete audit report is available for public viewing on FPS Accelerator’s official website.
Does FPS Accelerator support Linux systems?
Yes, FPS Accelerator provides a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation of .deb or .rpm packages. The Linux client supports all core functionalities, including the WireGuard protocol, split routing, and kill switch.
Does FPS Accelerator provide static IP addresses?
Yes, the flagship version of FPS Accelerator includes a dedicated static IP address. A static IP is particularly useful for scenarios such as remote access to corporate networks or NAS, running services that require fixed IPs, and avoiding captcha challenges triggered by frequent IP changes. This static IP is exclusively allocated for your use and is not shared with other users.
How can I ensure FPS Accelerator does not leak my IP address?
FPS Accelerator comes equipped with comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can verify your security status using the leak testing tool built into the FPS Accelerator client or by visiting third-party detection websites.
Can FPS Accelerator handle internet interference?
FPS Accelerator’s proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, the obfuscation mode of FPS Accelerator can assist users in breaking through blocks and restoring access to the free internet. However, please note that FPS Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does FPS Accelerator accept?
FPS Accelerator supports a variety of secure payment options, including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments allows for additional anonymity. All payment channels are processed through PCI DSS compliant secure gateways, ensuring the safety of your payment information.
Where are FPS Accelerator's servers located?
FPS Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S. and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does FPS Accelerator offer browser extensions?
Yes, FPS Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are particularly useful for scenarios requiring quick IP location changes, such as cross-border shopping comparisons. The extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact FPS Accelerator's support team?
FPS Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit FPS Accelerator's official website to engage in real-time conversation with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center—housing hundreds of detailed tutorials and troubleshooting guides. Our support team offers services in both Chinese and English.
How does FPS Accelerator's ad-blocking feature work?
FPS Accelerator Lightning and flagship versions come with built-in ad-blocking and malicious website protection features that operate at the DNS level. They maintain a domain blacklist containing over 1 million rules to prevent the loading of ad trackers, malicious domain names, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network layer.